Whether designing a new loyalty program, defining a program refresh, or auditing a program, our strategy team is equipped with the insights to align your loyalty program against set business objectives. We help you identify your loyalty opportunities and provide guidance and recommendations for a unique approach in maximizing your brand’s return. Our strategic consulting engagement will arm you with the assets needed to plan, budget, and execute a world-class loyalty program.
Our Loyalty Management Platform, is a fully customizable & configurable loyalty platform. It allows creation and management of all aspects of your loyalty program and offers unmatched batch processing, real-time information, flexibility in messaging, seamless integration, operational reporting, up-time information and fraud prevention. Through our Omni Channel Loyalty approach, we will capture brand interactions that drive behaviors and profitable results. If the data exists, we can leverage it to your benefit.
Every one of our loyalty programs is supported by a dedicated account team to ensure that each client unlocks the full potential of our solution and realizes their loyalty objectives. Clients are assigned a dedicated Customer Success Manager who actively manages the partnership from initial kickoff through program launch and well beyond. We take a collaborative approach in driving the program forward via status meetings with our primary point of contact, incorporating cross-functional resources as necessary.
Every decision, from strategic direction to creative messaging, is informed by a statistical understanding of the customer. In addition to the reporting provided by our platform and services, we bring best-in-class analytics and data offerings through our consultants to support and optimize our loyalty programs.
ContiExtra, our Customer Loyalty Program that we established together with Jux Loyalty, is a platform for exclusive personal privileges, benefits and special experiences. We are delighted to have this platform, where we offer exclusive brand collaborations in line with global scale experiences.