END-TO-END LOYALTY SERVICES

No matter what we do, we always act in service of brand loyalty! Our team of loyalty experts has extensive experience in designing complex loyalty programs for omni channel brands. Equipped with data-driven insights, our breadth of services support your loyalty goals at every stage of the lifecycle from strategy & planning through program optimization. Our view of brand loyalty, and the services we line up to reach it, is wider and more varied than you might expect. Whether you’re after attraction, consumer retention, advocacy or customer engagement, we do that!

We build measurable, authentic, and long-lasting relationships through our combination of core services!

Consumers

CUSTOMER LOYALTY MANAGEMENT

  • Strategy & Program Design
  • Loyalty Platforms & Systems
  • Program Operations
  • Rewards Management
  • Loyalty Program Assessment
  • Customer Analytics
  • Loyalty Program Analytics
  • Marketing Research
Consumers

CUSTOMER ENGAGEMENT

  • Marketing Communication Services
  • Social Integration Strategy
  • Mobile Integration Strategy
  • Smart Message Communications Platform
  • Campaign Design, Delivery & Optimization
  • Enhancement Services
  • Customer Analytics
  • Loyalty Program Analytics
  • Marketing Research
Channels

CHANNEL ENGAGEMENT

  • Channel Relationship Strategy & Program Design
  • Engagement & Recognition Platforms
  • Rewards & Recognition Management
  • Program Operations
  • Engagement Analytics
  • Communications Strategy
  • Marketing Research
  • Recognition and Incentive Events
  • Business Meetings Design & Delivery
  • Strategic Meetings Management
Employees

EMPLOYEE ENGAGEMENT

  • Employee Relationship Strategy & Program Design
  • Engagement & Recognition Platforms
  • Rewards & Recognition Management
  • Program Operations
  • Engagement Analytics
  • Communications Strategy
  • Marketing Research
  • Recognition and Incentive Events
  • Business Meetings Design & Delivery
  • Strategic Meetings Management

With our deep industry knowledge, our work spans across multiple business categories!

Automative

We design, implement, and drive automotive experiences that matter. Through dealer, employee and consumer programs, we work with OEMs to enable, engage and motivate their people, inspire consumer endearment, create company loyalty and, ultimately, bring brand promises to life.

Shopping Centers

We help shopping centres to launch a powerful data-driven loyalty program. They can then track shopper spend and dwell times against the relevant demographic and behavioral information. And this gives them a holistic view of who is in your shopping centre.

 

Financial Services

We deliver customer experience and loyalty programs for financial institutions. Our technology, strategy and creative executions are designed to build deeper customer relationships, reduce churn and achieve competitive differentiation through strong data infrastructure, and flexible merchandise redemption options and promotions. You’ll gain visibility into customer behavior and bring back the relationship that the banking world has been sorely missing.

Real Estate

In real estate trusted relationships with your clients are the most important asset you can develop. The reality is, life is complicated. We all get caught up on the challenge in front of us rather than the bigger goals in our lives. The biggest goal in real estate is client retention and generating referrals, in other words ‘Client for Life.’ For an industry like real estate, powered by 80% repeat and referral business, companies need to focus on extending loyalty programs and use customer relationships to create clients for life will outperform their peers; reach new clients and get new leads, protect brand and image, grow network and sphere of influence, generate more sales and create customer loyalty to increase referrals.

Telecommunications

Our brand loyalty strategies for telco aim to nurture customers and reduce the cost of retention while increasing upgrades and ARPU. Through employee, channel and customer experiences, we help minimize the cost of acquisition, and maximize advocacy and retention of the most valuable and profitable customers.

Pharma/Healthcare

We help healthcare brands improve sales and marketing performance by creating inspired and informed brand loyalists. Our goal is to help pharma and healthcare brands unlock the potential of their customers, sales force and employees to increase ROE (Return on Experience) and improve patient outcomes.

Retail/FMSG

We have experience working with retailers of all sizes in all industries – fashion, specialty, general merchandise, entertainment, and more. We help engage your customers through our Omnichannel Loyalty approach. We use analytics and segmentation to go way beyond coupons and discounts, in order to deliver the right message via the right channel at the right time. And the result is long-term relationships and maximized margins.

B2B

There is no better way to motivate your employees, your sales people or reps than to incentivize them using the right loyalty program. Every employer, especially B2B companies, is faced with a numerous of challenges – be it running the day-to-day operations to creating and executing marketing tactics that drive loyalty, customer engagement and retention, while reducing churn. The economy over the past several years adds a layer of challenge that requires a new way of thinking and an innovative market approach. We understand your challenges and can apply our expertise across industries to develop creative programs that will be a point of differentiation for your business.

We are a Dedicated Partner at Every Stage!

Our team of loyalty experts has extensive experience in designing complex loyalty programs for omni channel brands. Equipped with data-driven insights, our breadth of services support your loyalty goals at every stage of the lifecycle from strategy & planning through program optimization.
strategize

We will help you design and implement the best strategy for your brand!

DISCOVERY

Establishment of the foundation for the overall strategy engagement. We gather data, context, and a comprehensive evaluation from a customer and market perspective, incorporating both qualitative and quantitative assessments to facilitate and inform the approach to program ideation.

LOYALTY PROGRAM STRATEGY & DESIGN

Evaluation, development, and refining of options from a program ideation perspective. This leads to the identification of a clear program structure including concept, positioning, earning opportunities, rewards structure, tiers, benefits, and more.

FINANCIAL MODELING & ANALYSIS

Projection of the program impact across key business drivers, reflecting full business case financial modeling on a cash flow basis. Metrics such as topline revenue, profit margin, and incremental net benefit are assessed against liabilities including reward costs, point accruals, expiration, and other program costs.

COMMUNICATION PLAN & CUSTOMER EXPERIENCE

Development of the framework to map the communication plan for program members and the resultant customer experience across lifecycle and touch points. This includes promotional ideas, sample creative, segmentation strategies, and more.

BUSINESS & TECHNICAL REQUIREMENTS

Finalization of the program definition and development of features, requirements documentation, and initial scoping of points of technical integration.

LAUNCH STRATEGY

Formulation of a launch plan to ensure program performance through the use of enrollment strategies, promotional initiatives, and tracking of key performance indicators.

configure

Our technology, your personalized program, is a fully customizable and configurable loyalty platform!

TECHNICAL REQUIREMENTS GATHERING

Refinement of the overall technical integration between our Loyalty Platform and the client, inclusive of API requirements, mapping of data feeds, and integration design.

TECHNICAL SCOPING

Scoping of the identified technical requirements and estimation of work effort based on the solution design and determination of product-based enhancements.

DEVELOPMENT & QUALITY ASSURANCE

Development of the custom requirements scoped for the project, including quality assurance testing of all development efforts for the project.

SET UP AND CONFIGURATION

Completion and review of all configuration within our Loyalty Platform, review of all documentation with the support teams, and comprehensive client training on program components within our Loyalty Engine.

TOUCH-POINT PREPARATION

Jux Digital’s creative services team offers exceptional user experience design, eye-catching graphic/visual design and captivating copywriting, all driven by strategy and in line with your personalized communications plan.

SEAMLESS INTEGRATION

Our Loyalty Platform drives quick, secure and effective loyalty and channel management through its web services layer, robust APIs and a pub/sub service that integrates with any system or customer channel, including: POS systems, mobile devices, social, mobile, e-mail, IVR, call centers and any other web application.

manage

With Jux Loyalty, you’ll work with a single point of contact, a liaison and industry expert who will become an extension of your staff -

MARKETING SERVICES

COMMUNICATIONS & PROMOTIONS STRATEGY

Ideation and oversight of lifecycle communications for program audience, custom communications plan by segment/program tier, and identification of promotional opportunities.

CAMPAIGN MANAGEMENT

End-to-end campaign management spanning concept, offer, platform execution, and results analysis mapped to key performance indicators.

TECHNICAL SUPPORT & MAINTENANCE

Technical support for features such as promotions set-up, API usage, and emails, and troubleshooting of platform issues.

PERFORMANCE MANAGEMENT

CUSTOM MEASUREMENT PLANNING, REPORTING, & ANALYTICS

Comprehensive program performance measurement, reporting, and analytics tailored to client need, including detailed data mapping, custom report execution, performance insights, and evaluation and recommendations of opportunities.

PROGRAM OPTIMIZATION & REFRESH STRATEGY

Refresh strategy and roll-out in support of in-market optimization beginning with ideation and development of a program roadmap.

analyze

Data Drives Insights – Insights Lead to Results!

DATA DRIVES INSIGHTS – INSIGHTS LEAD TO RESULTS

Our team will turn your data into actionable insights and help you identify and retain profitable customers.

A thorough understanding of your target market’s behavior and their potential actions can catapult your company above the competition, resulting in higher customer retention and sales conversions.

WE MEASURE EVERYTHING

Throughout the life of your loyalty program, we’ll work closely with your team to understand your financial objectives, build a loyalty program financial model, and set key performance indicators, providing ongoing analysis.

DELIVERING INSIGHTS AROUND EVERY ASPECT OF LOYALTY

We can help achieve a number of outcomes, some of which include; delivering relevant messages and offers to target groups, understanding member participation, measuring and tracking behaviors, increasing customer lifetime value and so much more.

Whether you’re trying to get customers to stay longer, try new products, purchase a more profitable mix of products, spend more, come back more often (or sooner than they would otherwise), or acquire new customers, we can help.

Loyalty Program Analysis

Customer Profiling, Segmentation

Campaign Strategy, Execution and Analysis

Promotion & Sales Performance Analysis

Predictive Modeling and Statistical Analysis

Ongoing Program Management and Reporting